FAQ

 SafetyPro Training Center Online REQUIRES a PC based computer operating with Google Chrome, Mozilla Firefox, Microsoft Edge, or Internet Explorer 10.              
INTERNET EXPLORER 11 WILL CAUSE GRADE REPORTING PROBLEMS
System Requirements
Online learning uses large amounts of data. That data must have a robust internet connection to properly receive and transmit data to and from the server.  Loss of WIFI or wired connection will result in improper grade reporting and course location settings. 
Our courses are delivered in Adobe Flash and HTML 5.  Older computer software operating systems may not use HTML 5 and Apple products do not allow Adobe Flash to be installed.  
PC Based Computer is REQUIRED
4GB Memory
50GB available hard drive space
Wired internet connection with at least a 10Mps download and 0.6 Mps upload speed.

Q. I've tried to login and I keep getting a "Site is down for maintenance" message or the site is not displaying the pages I'm accustomed to.  How do I fix this?

A. These errors are most often caused by outdated website cache.  The "Cache' are files and pages stored on your computer to reduce the amount of data transferred during use.  Deleting the "Cache" will tell your computer to look for new pages and files and therefore download the latest file from the server. 

Select "Settings" or "Options" from your browser menu and type "Cache" into the displayed search box.  There are many types of cache.  ONLY CLEAR WEB CONTENT (Mozilla Firefox) OR CACHED IMAGES AND FILES (Google Chrome).  DO NOT DELETE OTHER CACHED ITEMS. THIS WILL NOT DAMAGE YOUR COMPUTER BUT WILL CAUSED SAVED DATA LIKE PASSWORDS TO BE DELETED.

Q.  I receive  a error message when the player is running saying my network speed is too slow to operate the system.  How do I solve this issue?

A.  Online training is inherently data intense.  Our servers are capable of large data transfers, but corporate or home networks are much less robust. While most networks have a set speed, there are many factors that effect the speed to your machine. Example:  If your network has 10Mps download and 0.6 upload (minimum required) , this would be enough to operate the training system.  However, if others are using the same network system resources at the same time you are training, they may interfere with your download, but most importantly your upload of data to the server.  

When an Error Message appears while the course player is in operation indicating a slow network connection, STOP TRAINING and login to a more robust, faster internet connection or the progress made in the lessons will not be recorded properly in the grade reporting system. A desktop wired computer will provide the best educational experience and technical reporting of your training as required by the FAA.

If network speed is substantial ANTI-VIRUS software could be the problem. Disable your anti-virus software and/or allow our system through your firewall. 

Q.  I need a receipt for my purchased training.  How can I get one?

A. After logging in to the website, the "My Orders" link will appear in the upper left side of the screen.  Click this link and you'll see your orders.  Click on the order and a PDF will open that can be saved, printed or forwarded.  Having trouble with the system, please call 877-322-7139

 

Q. I'm taking a lesson and there is no way to advance the program.  I cannot see the next/previous buttons or the player controls,  How is this resolved?

A. This situation occurs when the screen zoom is greater than 100%. Reducing the screen zoom to 100% or less will shrink the player so that the entire player will be visible.  Additionally, if after the zoom issue is resolved the issue persists, the player window should be maximized.

 
Q. I successfully login and click the "My Course" button as soon as I log in and BEFORE then main page completely loads. The system then indicates I'm not logged in and I don't see my DashBoard/Course Overview Page?

A. Clicking the "My Courses" button BEFORE the main page loads does not give the system time to log you in to the course delivery section of the website. Clicking the "Backspace" button and returning to the Main Page, you will be logged in again. Wait for the main page to load , then click the My Courses button and resume your training. 

Q. I've logged out and when I log back in I get a "WARNING" message.  How do I solve this problem.

A. First determine if you are using Internet Explorer 11.  If so, revert to version 10 or use Google Chrome to  interface with our Learning Management System   A short time ago we installed a new server. This required a IP address change. Systems cache files, pages and images as well as cookies and save browsing history.  These saved pages are served to you first, rather than going to the server to get a new file. The system sees the request but cannot determine where it should send it.

To remedy this issue delete images, files and browsing history.  DO NOT check the passwords, auto fill-in pages or other items you want to save. 

Select the "Forgot You Password?" link.  Enter your email address, receive your verification code and make a new password.  Example: Tcpwm28%   

 
Q. How do I change my name, email, password and/or profile contact information? 

A. When on the site main page ( Home Page), select the "Change Password" link at the top left of the page to edit your Name, User Name, Password or Email Address.  To edit other profile fields, select the "Edit Profile" button above the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page.  

 
Q. When I click the My Courses button, the Course Overview page indicate an error reading database.  How do I fix this?

A. Select the "Edit Profile" button above the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page. Completely fill in the Contact Information block and click the Submit button.  Click the "My Courses" button and the database error will have been removed and your course will be visible.

 
Q. How do I change my profile information?

A. When on the site main page, select the My Profile link at the top left of the page to edit your Name, User Name, Password or Email Address.  To edit other profile fields, select the My Courses button at the top right of the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page.  

 
Q. How do I make another attempt at a quiz or final assessment?

A. When a score on a quiz or assessment does not meet minimum criteria, close out the current attempt and restart the lesson. In the Course Structure Page where the Enter Button is there is a box to check to Start another attempt. You can then either retake the lesson or scroll directly to the quiz assessment and begin.

 

Q. How do I install the Articulate Mobile Player on my iPad or Android Device?
Android Installation

1. On your Android tablet, search the Google Play Store for Articulate Mobile Player, or click here to open the store directly to the app.

2. Click Install.

3. Accept the app permissions request.

4.The app will automatically install.

Tips:
  • If you launch an Articulate course on an Android tablet where AMP hasn't yet been installed, you'll be prompted to install it with a link that opens the store directly to the app.
  • If you're installing AMP on an Android device in China, follow the installation steps in this article, since China blocks access to the Google Play Store
iPad Installation

On your iPad, search the app store for Articulate Mobile Player, or click here to open the store directly to the app.

1.Click the Free button.

2. Click Install App.

3. When prompted, log in with your Apple ID and password.

4.The app will automatically install.

Tip: If you launch an Articulate course on an iPad where AMP hasn't yet been installed, you'll be prompted to install it with a link that opens the store directly to the app.

On your iPad, search the app store for Articulate Mobile Player, or click here to open the store directly to the app.

 

Q. What do I do if the course player does not appear after clicking the lesson hyperlink?

A. If when a lesson hyperlink is clicked, a pop-up window with the course player does not appear, verify pop-ups are allowed. Turn off all toolbars that may have pop-up blockers such a Google, Yahoo toolbars. This is accomplished by right clicking on the top of the open window and unchecking any installed toolbars.

For Internet Explorer: Start by clicking tools, then hover over pop-up blocker, then click pop-up blocker settings. A new dialogue box will open. Add online.aviationcontinuinged.com to the allowed sites box and set the blocking level to "Low Allow Pop-up from secured sites".

For Google Chrome: Start by clicking the " Customize and control Google Chrome" button on the right side of the URL address. Click Settings and a new tab will open. Select "Show advanced settings" at the bottom of the page. Under Privacy, select "Content Settings", a pop-up window will appear. Scroll down to Pop-ups Select the radio button labeled " Do not allow any site to show pop-ups". Select "Manage exceptions" and add online.aviationcontinuinged.com to the text entry box and click done.

Q. What do I do if the course player does not appear after clicking the lesson hyperlink after allowing pop-ups?

A. If when a lesson hyperlink is clicked, a pop-up window appears and displays a white screen, Adobe Flash version 10 or newer is required. Go to http://get.adobe.com/flashplayer/ and download and install the newest Flash Player.

Q. How are certificates issued?

A. Certificates are issued when all the course criteria are met. You must get a passing score on the quiz at the end of each lesson and if applicable on the final assessment in multiple lesson courses to obtain a certificate. When the score is achieved the subdued certificate link will become active. All of our courses require a 80-90% for a passing grade.

Q. I've gone past my enrollment period or I've viewed the course material three times and need more time to complete the course. Do I need to pay again?

A. Aviation Continuing Education is in the business of safety training. You always get what you pay for. Contact us to add more time to your enrollment or lesson attempts.

Q. What are network cookies used for?

A. Two cookies are used by this site:

The essential one is the session cookie, usually called Session. You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is destroyed (in your browser and on the server).

The other cookie is purely for convenience, usually called something like ID. It just remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you. It is safe to refuse this cookie - you will just have to retype your username every time you log in.